Privacy Policy

This Privacy Policy explains how Graviluxor Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Last Updated: January 2026

Data Controller Information

Graviluxor Ltd is the data controller responsible for your personal information. Our contact details are:

• Company: Graviluxor Ltd
• Address: 293 Victoria Street, Manchester M5R 8JG, Greater Manchester, GB
• Registration Number: 52634179
• Email: privacy@graviluxor.top
• Phone: +44 1617550723

Data We Collect

We collect different types of personal data depending on how you interact with our website and services. The data collection includes information you provide directly to us and information we collect automatically when you visit our website.

Information You Provide

When you contact us or use our services, we may collect:

• Name and contact details (email address, phone number)
• Restaurant or business information
• Messages and enquiries you send to us
• Service preferences and requirements
• Payment information (when engaging our services)

Information We Collect Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookie and tracking data (subject to your consent)

How We Use Your Information

We use your personal data for legitimate business purposes and only where we have a lawful basis to do so. Our use of your data includes providing our consultancy services, responding to enquiries, and improving our website and services.

Primary Uses

• Providing restaurant catering consultancy services
• Responding to enquiries and support requests
• Processing service agreements and payments
• Communicating about our services and updates
• Improving our website and service offerings

Legal Basis for Processing

We process your personal data based on:

• Legitimate interests: To operate our business and provide services
• Contract performance: To fulfil our service agreements
• Consent: For marketing communications and cookies
• Legal obligations: To comply with applicable laws

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who assist in delivering our services
• When required by law or to protect our legal rights
• With your explicit consent
• In connection with a business transfer or merger

Third-Party Services

We may use trusted third-party services such as:

• Google Analytics for website analytics
• Google Ads for advertising and remarketing
• Email service providers for communications
• Payment processors for service transactions

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention practices ensure that personal information is securely deleted when no longer needed.

Retention Periods

• Contact enquiries: 3 years from last contact
• Client information: 7 years after service completion
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn

Your Rights

Under GDPR and UK data protection laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK/EU. When this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@graviluxor.top
• Phone: +44 1617550723
• Address: Graviluxor Ltd, 293 Victoria Street, Manchester M5R 8JG, Greater Manchester, GB

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.